Legal Services and Digital Transformation
Work at home solutions for Law Offices through digital transformation
Written by Knowledge Team, posted on April 23, 2020
In previous blog, Digital Transformation of Law Firms, our Knowledge Management team outlined the positives of the journey and preparation required by the Firm and buy-in from the partners. Now it is the time to transform the PowerPoint slide decks to actionable items
Law firms must offer improved services to end clients taking advantage of cloud solutions, allowing lawyers to work from anywhere and anytime
WHAT IS LEGAL DIGITAL TRANSFORMATION
Establishing trust through unique and secure digital experiences is the key to competing in today’s marketplace. The Legal firms that plan effectively for the future and are ready to embrace changes in the digital world will survive. Digital Transformation will help law Offices to create or improve business process, supported by Legal Technology for providing additional value-added services to their clients
MOVING TO AN ERA OF DIGITAL TRANSFORMATION
Organizations need to adopt simpler and smarter ways to deal with workloads, applications, and a huge amount of data every day. Because of the increase in reliability of cloud applications, legal professionals will experience better benefits and greater flexibility in where and how they work. By moving completely or partially to the cloud, law firms can gain faster access to technology resources, solutions and services while cutting down costly expenditures, with greater flexibility to respond to changing business needs.
SHIFT FROM TOOLS TO CLOUD BASED SOLUTIONS
Because of Legal Technology solutions on Cloud, Digital Transformation is no longer a buzz word but a practical necessary reality. Cloud solutions can range from baseline technologies, helping law firm manage their client matter information to implementing no code solution for managing workflow. Practice Management Solution and Document Management Solution could be a great starter on the Digital Transformation journey. Choosing to operate in the cloud is one of the most exciting digital transformation trends in law as it leads to a healthier, less stressful lifestyle in the entire legal industry, and offers a good work/life balance for legal professionals overall. Working in cloud helps to provide digital experience for the practice and more self-service offerings for end clients, which comes with the delivery of web security.
Small firms with little tech resources may find it is easier and even more cost-effective to let cloud providers take care of maintaining and upgrading services. Cloud based solutions work well for all sized firms as well. Mid-size firms are looking to virtualize the entire office infrastructure on cloud
ATTAINING DIGITAL MATURITY
To be effective and to attain digital maturity, law firms must bear in mind the below things.
SELF – ASSESSMENTS
Mandatory exercise by the law firm, on what functions or practices of the organization which must be digitalized or be operated in the cloud or must undergo technological changes is needed in the first place. The clarity about what must remain as legacy, and things that must change can be derived through self-assessment and the whole firm needs to participate in this process to discuss the boundaries within which changes can be applied and with the acceptable flexibility.
EDUCATING ABOUT DIGITAL TRANSFORMATION
Law firm employees must be trained to help them realize the importance of emerging digital tools and to use them to meet clients’ emerging digital needs. They must appreciate at the prospect of a significant part of the practice of law becoming automated and change their mindsets to lead the way in adoption of digital transformation. A basic knowledge of topics like Artificial Intelligence, Big Data, cloud computing helps.
EMPLOYING WORKABLE STRATEGIES
There may be multiple digital projects running in the same firm. It is vital to consolidate and properly organize the firm’s digital initiatives and to have a general understanding about them. Overlapping objectives must be mapped and success factors be defined and measured at the end of every phase of the implementation. It is important to show confidence that digital transformation exercise works. Having a comprehensive digital transformation strategy in place, mapped against specific needs can help manage multiple projects in the firm.
DIGITAL TRANSFORMATION ROADMAP
Strategy and vision statements must be converted to technology solutions which must bring immediate tangible results. The following low-hanging apps can be considered for immediate positive feedback from users and clients
- Office 365 for Law firms can bring instant team collaboration with Microsoft Teams. OneDrive for Business will allow users to securely share contents online and offline
- Legal Accounting Solution can make a firm audit and tax compliant
- Document Automation brings efficiency in drafting documents
- Workflow solutions implements SOP based on practice area
- Time tracking will validate that no billable time is missed
- Client Portal offers self-service for end clients on case status and billing detail
FOLLOWING THE OPTIMISTIC WAY
Having a sense of optimism while moving towards the vision of digitalized space is one of the most important tasks to be championed by law firm partners. Having a positive outlook and systematically engaging with clients about their future legal needs can help legal team to collaborate more effectively and drive the firm forward.
LOOKING TO THE FUTURE
For most of the law firms, it is no longer an option of whether to embrace digital transformation, which translates to Legal Technology solution on cloud. Primary role of law firms is to align their practices most quickly with emerging client needs through digitalization and the wisdom of clouds. Firms that learn how best to monetize the digital delivery of legal services will go a step ahead of their peers to serve varying client needs. Developing a culture of profound digital enablement is the future of today and reality of tomorrow.