Most firms bill by the hour. The amount you pay depends on the amount of time it takes the lawyer to do the client’s work. Lawyers get paid more if they work more. The behaviour rewarded under the hourly approach is not aligned with your economic interest. It’s common that the legal team is larger than needed and more hours are generated than needed. There is no incentive to lower costs; to the contrary, under the traditional model, working efficiently reduces profit.
Digital Transformation is shaking up the way, both the law and the legal services are delivered. Clients are becoming accustomed to technology-enabled conveniences and a superior customer experience in their personal lives and expect the same in the professional environment too. So, for Legal Service Providers, automating and digitizing manual processes and empowering their clients to work in the way they want and from anywhere they want has become the core to digital transformation.